01 — Put your business into words
Gather your opening hours, services, frequently asked questions, escalation contacts and approval limits. For a property team, include building facilities and the process for reporting maintenance.
How Sara worksYour knowledge.
Your knowledge.
A front desk that uses it.
Start with the questions your customers already ask. Build a clear playbook, test the difficult moments and connect your phone line when the answers and handovers are ready.
02 — Rehearse the real conversations
Try an everyday enquiry, an urgent request and a caller asking for something outside the playbook. Review the transcript and proposed actions. Correct unclear instructions before connecting customers.
03 — Connect and check the handover
Connect the phone service and confirm your routing with the team. Check who reviews new enquiries, who approves spending and what happens outside normal working hours. Channel availability is confirmed during setup.
04 — Review, correct, improve
Use the desk to review conversations and outcomes. Keep the playbook current when hours, contacts or policies change. Saved playbook information is used on the next call.
Meet your next front desk.
Try a London property conversation. Ask about a viewing, report a fictional issue, or see how Sara handles a follow-up.
Talk to Sara Microphone needed · Public demonstration