Answer the recurring questions
Put opening hours, services and common policies in the playbook. Sara can use those details to respond consistently, while questions outside the agreed scope are flagged for the team.
Give callers a helpful first response when your team is busy. Sara uses your business information and captures the details a person needs to continue the conversation.
Put opening hours, services and common policies in the playbook. Sara can use those details to respond consistently, while questions outside the agreed scope are flagged for the team.
Record what the caller is looking for and the information they choose to share. Your team can review the transcript and summary before following up.
Keep requests distinct from confirmations. A preference for Saturday is a viewing request, not an appointment. Your follow-up process determines what can be confirmed and by whom.
Try a London property conversation. Ask about a viewing, report a fictional issue, or see how Sara handles a follow-up.
Talk to Sara Microphone needed · Public demonstration